FAQs

Q?

How does RMM work??

A.

We install software on your critical network devices that help us detect anomalies. This software acts as a virtual monitoring agent and sends alerts to our network operations center when there is a problem. With RMM, your network is always being monitored.

Q?

How fast do you respond to network problems?

A.

We can usually start working on your problem within 15 minutes as long as we can connect to your devices.  We do this over the internet.  If we can't fix the issue remotely we will send one of our techs onsite usually within 4 hours.

Q?

What do you mean by hardening a server?

A.

Hardening is the process of securing a system by reducing points of vulnerability. This can include disabling unused services, restricting access to certain functions and enabling firewall rules. Performing these steps makes it harder to use the server in ways that it was not intended and makes your network more secure.

Q?

What is a network assessment?

A.

A network assessment is an evaluation of your network against known and possible security threats. We perform tests to see how your network would stand up against attacks from outside intrusions, as well as if a person or malware tried to attack from inside of your network perimeter. By performing an assessment we can determine what actions to take to secure your devices and harden your servers.

Q?

How is using a MSP different from outsourcing?

A.

When you outsource, you surrender control of your IT functions to an outside entity. In contrast, using an MSP allows you to maintain control of your IT functions while giving you access to cost-saving IT management services. It is an extension of your business, rather than the surrender of it.

Q?

Why should I use an MSP to manage my network?

A.

By using a MSP, you are able to delegate your day-to-day IT tasks and spend that time working on the strategic goals of your business. MSPs also reduce expenses as they can provide essential services for lower costs than if you performed them internally. Additionally, MSPs increase productivity by efficiently maintaining your systems so that they are more reliable and available. They also reduce risks by staying on top of the latest threats and proactively monitoring your systems.

Q?

What is an MSP?

A.

MSP stands for "Managed Service Provider".  Managed Services is the proactive management of an IT device such as a laptop, server or network router, by a third party typically known as a MSP (Managed Services Provider), on behalf of a customer. What sets apart an MSP is the proactive approach of their service, as compared to a reactive approach, which have been around for decades.

Q?

What is a NOC?

A.

NOC stands for "Network Operations Center".  This is where we monitor our clients networks and devices.  Whenever there is a problem with any device we get alerted and we fix it usually before the device crashes.  Increasing productivity and reducing cost due to downtime.

Q?

What is RMM?

A.

RMM stands for "Remote Monitoring & Management"  It allows MSP's to remotely monitor and support their clients devices from one central location.  RMM alows technicians to connect and fix issues that arise.